Returns

Returns & Warranty Policy

  1. Damage on Arrival: If your item arrives damaged or incorrect, please contact the GreenArtis project support team within 48 hours at billion@greenartis.com with photos of the item, packaging, and shipping label for review and resolution.
  2. Standard Returns: Non-customized, in-stock items may be returned within 14 days of receipt. Items must be unused and in their original packaging.
  3. Custom Orders: Due to their made-to-order nature, custom sizes, finishes, or commissioned artwork generally cannot be canceled or returned unless defective.

Return shipping

Approved returns should only be sent after GreenArtis provides return instructions. Return shipping responsibility depends on the reason for return, the condition of the item, and the order details confirmed in writing.

For GCC and international deliveries, please keep the export crate, corner protection, labels, and packaging photos until our team confirms the next step.

What to include in a return or damage request

  • Order number or product link
  • Clear photos of the item, packaging, and shipping label
  • A short description of the issue
  • Delivery date and destination country

Need help?

For return support, email billion@greenartis.com or use our Contact page. For delivery planning before ordering, review Lead Times, Shipping, and International Delivery.